Vera N. Held, B.A. Eng., Cert. PR., Tesl Cert., M.Ed.
Coach, facilitator, speaker, writer and PR consultant.
Author of international best-seller "How Not to Take it Personally".
author services biography contact

Click here for more information

Vera Held Guest Appearance
Breakfast Television City-TV
Video Click Here

A dedicated coach, Vera Held helps your staff communicate effectively all the time even in the most difficult situations with the most difficult people. Her international business bestseller "How Not to Take It Personally" has helped employees as far away as Australia, Germany, and Singapore and Algeria perform more productively at work every day. Vera has over 25 years experience in the workplace and in communication and education.

Vera has been extensively featured, interviewed and has acted as a paid guest expert on television and radio. Examples include: Canada AM, The Camilla Scott Show, Dini Petty, Jane Hawtin Live, Eye on Toronto, CBC Calgary EyeOpener, CFRA Radio Ottawa, etc.

In 1998, the Canadian Booksellers Association voted Vera's  business bestseller "How Not to Take It Personally" one of the top 15 business books in Canada.  It has sold over 20,000 copies in English, French, German and Turkish.


Seventy percent of workplace errors are truly "communication" errors. Errors, that have nothing to do with anyone's technical skills. But why does workplace productivity become impaired so frequently through miscommunication?